Things I have written down.
Most of what I do is said out loud, in a room or across a table. These are the pieces I have written, for owners who would rather read it first.
Rethinking growth: why mid sized businesses need to look beyond the top line
Revenue is not the only lever. When momentum slows, the businesses that find their next phase are the ones that stop and ask who they are really here to serve.
Read → StrategySWOT analysis
A routine exercise I run with clients, and the four questions that make it useful rather than a box ticking meeting.
Read → VisionWhere is your business heading?
The vision gives clarity of the destination. The mission establishes the way to get there. Most teams are working without either.
Read → The ownerAre you green and growing, or brown and dying?
A business cannot grow beyond the competence level of its owner. So if you intend to grow the business this year, how are you going to grow yourself?
Read → SystemsWhat your customers want
Not the cheapest price and not a flash of brilliance. What customers actually expect is consistency, and consistency only comes from systems.
Read → CultureIs your organisation made of graphite or diamonds?
Chemically they are the same element. What separates them is structure. The same is true of the organisations we build.
Read → CustomersSix easy steps to turn customers into raving fans
The number one reason customers leave is not price or competition. It is perceived indifference. Six things that counter it.
Read →The rest of it is said out loud.
New pieces go up as I write them. If something here applies to your business, the quicker route is to send me a message.
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